We regularly work with organisations who’ve inherited a digital product, whose existing agency or freelancer is no longer the right fit or the software project has failed. Whether it’s a website, app or bespoke software platform, we help bring clarity to your current set-up, restore confidence in what you’ve got and create a plan for what comes next.
We’re used to working with legacy codebases and existing systems. So if you’re looking for a team to take the reins and move your product forward, we can help.
The Rareloop team have been exceptional throughout the process, it's genuinely rare to work with a business who exceeds expectations in all areas.
Ben Smith
We specialise in the world's most popular open-source technology tools. If your product uses one of these tools, we can help.
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If you're looking to develop a brand new digital product, get in touch.
Taking over someone else's work can be complex, but it's something we do every day. Our team is experienced in stepping into existing systems, making sense of legacy decisions, and creating a clear plan for improvement.
We’ll begin by reviewing your product and codebase in detail. This helps us understand how things have been built, any required maintenance or technical debt, and where improvements can be made. We’ll also spend time understanding your business, your goals and how your digital product fits in to identify where the opportunities are. Find out more about our Digital Product Discovery process.
We’ll document key elements of the system and any findings from our audit, helping to transfer knowledge and reduce reliance on individuals.
If needed, we’ll prioritise getting your product into a more stable, secure, and maintainable state, and start resolving any long-standing issues or bugs.
Once things are steady, we can help plan new features, improvements or design updates that better support your goals.
Over the last 13 years we've helped companies and charities across many sectors create lasting change through design and technology.
We build things to last that continue to function long in to the future. We practice continuous improvement.
Collaborate directly with the people doing the work not via a gatekeeper. And expert team with expert communication skills.
Proven ability to deliver complex projects end-to-end, solving problems at scale. Still retaining the “small team” feel. You’ll collaborate with a consistent set of our team, no chopping and changing.
We care about your world, we seek to understand your business and help solve the challenges you face. A voice you trust, solutions you rely on.
Move fast and don't break things! Our team are used to working together under a proven process, honed over more than a decade.
We believe business should be a force for good and are proudly B Corp certified. Design and technology should hold people, planet and profit in balance.
That’s quite common! We’ll perform an initial audit and uncover how your system works, what tech it uses and where the risks lie. If we can help we will!
We know speed matters when something’s broken. In urgent cases, we can often begin our discovery and stabilisation work within days.
Yes, having a dedicated project manager is simply how we work. Every project is assigned a project manager who guides you from discovery to launch, ensuring everything runs smoothly. While you’ll meet other members of the team along the way, your project manager will be your consistent point of contact, attending all calls, meetings, and check-ins to keep things on track and aligned with your goals.
‘Digital Product Turnaround’ is when we step in to diagnose and fix issues with your existing website, app, digital system or software, whether it’s underperforming, unstable, insecure, or still unfinished. Our goal is to stabilise it, restore confidence, get it back on track, enhance its performance, and future-proof it for long-term success.
If your current site or app is slow, crashing, insecure, difficult to update, delivering a poor user experience, or failing to meet business goals, it’s time to get help. We can also assist if your project has stalled or gone over budget, or lost momentum with another provider.
Yes. As long as it uses a technology stack we specialise in, we’d love to help! We’re experienced in picking up projects mid-stream or post-launch, and we’ll start with a thorough audit to understand the current setup and identify the quickest path to improvement. If your system uses a platform we don’t work with (for example, Shopify) we can advise on the best route forward, including a potential rebuild in a technology we do support.
We start with an audit to pinpoint issues and risks, then stabilise the system, fix urgent bugs, and address security concerns. From there, we help you optimise performance, improve user experience, and set your product up for future growth.
Not always! If your existing is viable, we’ll focus on restoring and improving it. We only recommend a rebuild if the current setup is fundamentally unfit for purpose.
Costs depend on the complexity of the issues, the level of support you need and the speed of response needed. We’ll provide an initial assessment and a clear, transparent estimate before starting any work.
Absolutely. We follow best-practice security protocols to protect your data and ensure your systems remain secure throughout the rescue process.
